1. Shipping and handling: We ship internationally, just order and enjoy our service, we ship to your door. Delivery is the total delivery time + shipping time, tracking code will be provided. Shipping costs depend on the weight of your items. We charge very low shipping cost to the customer to save your cost.
2. Shipping Method:
For standard shipping: We ship packages by Singapore postal service which takes about 15 to 25 working days to Vietnam and take about 30 – 60 days most countries in the world.
For express shipping: We use DHL & EMS's shipping service depending on your location. About 4 to 10 business days to Vietnam and the below shipping table according to shipping companies.
3. Cargo Insurance: We offer free shipping insurance to protect your packages against any lost or damaged shipments. Any missing issues, we will help solve your problem immediately. We are not responsible for any customs duties or taxes. We will leave positive feedback after receiving payment. Please contact us if you are not satisfied with the products after receipt.
4.Returns & Refund Guarantee
Returns & Refund is a guarantee provided by eBuySaigon.com for every products.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems.You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.
Scope of Guarantee
All products on eBuySaigon.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
a. An item you claim is not as described, but the seller can prove that it is.
b. Items are as described, but you no longer want them (unless the seller offers Easy Returns)
Guaranteed Protection Period & Conditions for Submitting Refund Requests
You can submit refund requests up to 7 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.
Return Shipping Fee
If you agreed with the seller to return your item and the you have to pay the shipping fee.